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Captain Tom and all his Crew use magicJack. Bottom line: For the price, magicJack is unbeatable. Free magicJack software for Windows XP, Vista, 7, 8, and Installs to both and bit.
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Cons: PC has to be on (voice mail takes calls when you aren't available) and poor support. Pros: Cheap and works amazingly well incredibly portable support usually not needed. Add to that MagicJack's horrible Web site, which uses the kind of marketing Ron Popeil would have been proud of, and you have an odd result: a device with incredible potential and value but backed by second-rate presentation and support. That said, if you run into problems, MagicJack's LivePerson chat-based tech support (the only choice the company offers) is not going to make you happy: They are the usual bunch of poorly skilled, outsourced, customer-disservice droids that can barely understand what you're asking and don't seem to care. I experienced a few setup issues, but given that my PCs are home to a bizarre collection of software, I might have been pushing the envelope of compatibility somewhat. The call quality was excellent - several people I dialed commented on how "live" the connection sounded. The softphone interface is pretty good, recording all incoming and outgoing numbers, allowing you to select the location to associate with 911 calls, switch between using a handset and the PC's microphone and speakers, and so on.
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You then go through a registration process, and you get to pick a number from what appears to be any of the majority of metropolitan areas.
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Once all of the drivers have been installed, the magicJack thinks to itself for a while and, voila! a softphone interface appears. I had to put electrical tape over the LED because it was bright enough to give me radiation burns.) But they are so damn bright! On my desk, I have a docking station for my PDA that's just below eye level. Yes, they are a cool color, and yes, they are easy to see. (I must digress here and complain about hardware manufacturers that use blinding blue LEDs. The first time you insert the magicJack into a USB port, it glows a pleasant blue, and all of the required drivers are downloaded from its onboard storage.
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Windows XP and Vista are supported, and beta firmware for Mac OS X has just been released. (Because the device is a little large, MagicJack LP also provides an extension cable for the USB socket.) The dongle provides hardware support for some VoIP protocol decoding and telephony management, and a phone jack on its side allows you to optionally connect a regular telephone handset. The magicJack hardware is a USB dongle about the size of a box of matches that weighs less than 1 oz. MagicJack is a rather clever device that offers unlimited voice-over-IP calling in North American for $39.95 for the first year and $19.95 for subsequent years, and includes voice mail, 911 support, caller ID and free 411 service. This week, I added a new one: a magicJack number. Anyway, I wound up at the end of last week's column with a total of seven phone numbers: house, office and fax (such as it is) via Vonage, local dial-only POTS (plain old telephone service) line for DSL, GrandCentral number, and a Gizmo5 line.